Terms of Service

JEWELERS CONNECT TERMS OF SERVICE Effective Date: July 6, 2026 Last Updated: July 6, 2026 These Terms of Service (“Terms”) are a legally binding agreement between you and Jewelers Connect Inc., together with its affiliates, officers, directors, employees, contractors, agents, successors, and assigns (“Jewelers Connect,” “JC,” “we,” “us,” or “our”). These Terms govern your access to and use of the Jewelers Connect websites, mobile applications, marketplace, Service Hub, request and quote systems, messaging tools, payment-related features, verification and trust features, artificial intelligence tools, claims-related tools, and all other services made available by Jewelers Connect (collectively, the “Platform”). By creating an account, accessing the Platform, submitting a request, listing an item, providing a quote, purchasing or selling an item or service, connecting a Stripe account, or otherwise using the Platform, you agree to these Terms and our Privacy Policy. PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT DISCLAIMERS, LIMITATIONS OF LIABILITY, INDEMNIFICATION OBLIGATIONS, AND A BINDING ARBITRATION AGREEMENT AND CLASS-ACTION WAIVER, TO THE EXTENT PERMITTED BY LAW. 1. Eligibility and Authority You must be at least eighteen years old and legally capable of entering into a binding contract to use the Platform. If you use the Platform on behalf of a business, corporation, partnership, insurer, retailer, professional practice, or other organization, you represent and warrant that: 1. you have authority to bind that organization; 2. all information you provide is accurate and authorized; 3. the organization agrees to these Terms; and 4. references to “you” include both you and the organization. You may not use the Platform if you have previously been suspended or removed unless Jewelers Connect has provided written permission. 2. Nature of the Platform Jewelers Connect operates a technology marketplace that helps buyers, consumers, businesses, insurance-related users, jewelry professionals, suppliers, service providers, manufacturers, wholesalers, watchmakers, appraisers, craftspeople, and other users find and communicate with one another. Except when Jewelers Connect expressly enters into a separate written agreement stating otherwise: 1. Jewelers Connect is not the buyer or seller of items listed or discussed on the Platform. 2. Jewelers Connect is not a jeweler, manufacturer, wholesaler, repair facility, appraiser, gemological laboratory, auctioneer, broker, carrier, freight forwarder, insurer, insurance adjuster, attorney, fiduciary, employer, staffing agency, or financial institution. 3. Jewelers Connect does not take title to, possession of, or ownership of items exchanged between users. 4. Jewelers Connect is not a party to contracts formed directly between users. 5. Jewelers Connect does not control the quality, safety, authenticity, legality, value, condition, origin, ownership, availability, delivery, or suitability of any item or service offered by a user. 6. Jewelers Connect does not guarantee that any user will complete a transaction, pay an amount owed, deliver an item, perform a service, honor a warranty, or comply with applicable law. 7. Jewelers Connect does not guarantee that a request will receive a quote or that a quote will result in a transaction. 8. Jewelers Connect does not guarantee revenue, sales, leads, transaction volume, customer acquisition, response times, rankings, placement, or business results. The Platform facilitates introductions, communications, workflow, trust signals, and transaction-related tools. Each transaction remains the responsibility of the participating users. 3. User Accounts You must provide accurate, current, and complete information when creating and maintaining an account. You are responsible for protecting your login credentials, restricting access to your account and devices, all activity occurring through your account, ensuring that employees and authorized users comply with these Terms, promptly updating inaccurate or outdated information, and immediately notifying Jewelers Connect of suspected unauthorized access or fraud. You may not impersonate another person or business; create an account using false, stolen, misleading, or unauthorized information; transfer or sell an account without written permission; create multiple accounts to evade restrictions, fees, reviews, or enforcement; allow an unapproved party to use your professional account; or falsely represent your qualifications, identity, insurance, licensing, inventory, location, experience, or affiliation. Jewelers Connect may require identity, business, bank-account, tax, insurance, licensing, ownership, or other verification at any time. 4. Business Information, Verification, and Trust Signals The Platform may display information such as identity or business-verification status; ClearTrust or other trust scores; insurance information; licenses or credentials; transaction history; portfolio information; reviews and ratings; response activity; account age; Stripe connection status; shipping availability; reported specialties; reported service areas; complaints, disputes, cancellations, or enforcement history; and other indicators intended to help users evaluate one another. These features are informational tools only. A badge, score, status, ranking, label, verification, review, or other trust signal is not an endorsement, certification, guarantee, warranty, or recommendation by Jewelers Connect; does not guarantee that the information remains current after it is collected; does not guarantee honesty, solvency, competence, insurance coverage, licensing, authenticity, quality, safety, or future conduct; may be based partly or entirely on information supplied by the user or third parties; may contain errors, omissions, delays, or outdated information; and may change, be suspended, or be removed at any time. Business circumstances can change after verification. Insurance may expire, licenses may lapse, employees may change, businesses may close, accounts may be compromised, and financial or operational conditions may deteriorate. Users must perform their own due diligence before sending money, shipping property, accepting work, relying on credentials, or entering a transaction. Jewelers Connect may verify or re-verify information but has no obligation to independently investigate every statement, document, credential, transaction, review, or user. 5. Professional Responsibilities A user offering jewelry, gemstones, watches, precious metals, custom work, appraisals, repairs, restoration, manufacturing, design, setting, sourcing, shipping, insurance-related fulfillment, or other professional services (“Professional”) represents and warrants that the Professional is legally authorized to conduct its business; all required licenses, permits, registrations, insurance policies, and tax accounts are active; all credentials and qualifications represented on the Platform are accurate; the Professional will comply with applicable federal, state, local, and international laws; the Professional will accurately describe all items, materials, treatments, enhancements, weights, measurements, grades, origins, brands, conditions, limitations, and services; the Professional has the skill, equipment, staffing, and capacity to perform accepted work; the Professional will use commercially reasonable security and care while possessing another person’s property; the Professional will maintain records reasonably sufficient to document work, communications, shipping, and payment; the Professional will not substitute materials, stones, components, or workmanship without authorization; the Professional will disclose whether goods are natural, laboratory-grown, treated, simulated, plated, filled, assembled, refurbished, pre-owned, aftermarket, or otherwise materially different from what a reasonable buyer might assume; the Professional will not make false claims concerning value, origin, rarity, investment performance, appraisal value, savings, certifications, affiliation, or authenticity; and the Professional is solely responsible for warranties, returns, refunds, repairs, replacements, taxes, product compliance, customer service, and fulfillment obligations arising from its transactions. Professionals must not accept work that they are not legally, technically, or operationally qualified to perform. 6. Insurance-Related Work When a request relates to an insurance claim, repair, restoration, replacement, appraisal, or fulfillment project, additional program rules or written agreements may apply. Professionals must maintain any insurance, licensing, documentation, and qualifications required by Jewelers Connect, the insurer, the claimant, or applicable law. Unless Jewelers Connect expressly agrees otherwise in a separate written contract, Jewelers Connect does not determine coverage; does not make claim-approval or claim-denial decisions; does not act as a public adjuster; does not guarantee reimbursement by an insurer; does not guarantee that an insurer will accept a quote, appraisal, repair, replacement, or valuation; the insurer and claimant remain responsible for coverage and settlement decisions; and the Professional remains responsible for the quality, accuracy, legality, and fulfillment of its work. Only Professionals satisfying applicable insurance and eligibility requirements may participate in categories designated as restricted by Jewelers Connect. 7. Requests, Listings, Quotes, and Transactions Users may post requests, listings, descriptions, images, specifications, budgets, deadlines, shipping preferences, and other information. The user posting information is responsible for its accuracy, legality, and completeness. Quotes and offers are submitted by independent users. Unless expressly stated otherwise, Jewelers Connect does not prepare, approve, authenticate, or guarantee user quotes. Before accepting a quote, users should confirm the identity of the contracting party, complete scope of work, item specifications, materials and stone characteristics, pricing and fees, taxes, shipping arrangements, insurance coverage, deadlines, inspection and acceptance requirements, cancellation terms, return and refund policies, warranty terms, and responsibility for loss, damage, rework, or replacement. A transaction agreement is formed between the buyer and Professional when a quote or offer is accepted, subject to any additional transaction-specific terms shown on the Platform. If transaction-specific terms conflict with these Terms, these Terms control regarding Jewelers Connect’s rights, protections, disclaimers, and limitations of liability. 8. User Contracts and Disputes Users are responsible for establishing their own legally compliant transaction terms. Jewelers Connect may provide sample language, workflows, suggested questions, or standardized fields, but these do not constitute legal advice and do not make Jewelers Connect a party to the transaction. Disputes concerning quality or workmanship, authenticity, valuation, item condition, delivery, delays, refunds, returns, chargebacks, warranties, unauthorized substitutions, failure to perform, damage or loss, appraisal conclusions, service scope, representations made by a user, or amounts owed are primarily disputes between the buyer and Professional. Jewelers Connect may choose to assist with communications, document collection, payment evidence, account actions, or informal dispute resolution. Such assistance is voluntary and does not create a duty to investigate, adjudicate, reimburse, insure, or guarantee any transaction. Jewelers Connect may decline to become involved or may stop assisting at any time. 9. Payments and Stripe Connect Payments may be processed through Stripe and its affiliates. Professionals may be required to create or connect their own Stripe account through Stripe Connect. A connected Stripe account is governed by Stripe’s applicable agreements, policies, prohibited-business rules, verification requirements, and processing terms. By connecting a Stripe account, you authorize Jewelers Connect and Stripe to exchange information and perform actions reasonably necessary to operate Platform payment features. Professionals are responsible for maintaining an active and compliant Stripe account; providing accurate identity, tax, ownership, banking, and business information; complying with Stripe’s terms; all transactions processed through their connected account; refunds, reversals, disputes, chargebacks, retrieval requests, assessments, penalties, fines, negative balances, reserves, and payment-processing losses attributable to their transactions; ensuring authorization to charge each customer; providing required receipts and disclosures; responding to payment disputes; maintaining funds sufficient to cover refunds and negative balances; and paying all applicable Platform, processing, subscription, commission, escrow, shipping, tax, or other disclosed fees. Payment processing services are provided by third parties. Jewelers Connect does not control and is not responsible for payment-network availability, bank delays, Stripe holds or reserves, account restrictions, payment declines, payout timing, identity-verification requirements, frozen funds, disputed charges, unauthorized transactions, payment-method failures, or actions taken by Stripe, banks, card networks, or government authorities. Jewelers Connect may instruct Stripe to withhold, delay, reverse, offset, or redirect amounts when reasonably necessary to address refunds, disputes, chargebacks, suspected fraud, violations, amounts owed, legal process, or Platform risk, to the extent allowed by applicable agreements and law. 10. Platform Fees and Commissions Jewelers Connect may charge commissions, subscriptions, service fees, transaction fees, escrow-related fees, listing fees, promotional fees, shipping fees, payment-related fees, or other charges disclosed through the Platform. Current pricing may be displayed on a pricing page, checkout page, quote, subscription screen, or transaction record. You agree to pay all charges applicable at the time the charge is incurred. Unless otherwise required by law or expressly stated in writing, subscription fees are nonrefundable; Platform fees already earned are nonrefundable; processing fees may be nonrefundable; taxes and third-party costs may be deducted from refunds; changing or closing an account does not eliminate previously incurred obligations; and Jewelers Connect may deduct amounts owed from future payments, payouts, credits, or other balances. Jewelers Connect may change its fees prospectively by providing notice through the Platform or by updating the applicable pricing information. 11. Funds Held or Released Through Special Payment Arrangements Certain transactions may use a separately disclosed payment-hold, escrow-style, delayed-release, claims-payment, or other controlled-payment workflow. Unless a separate written agreement expressly states that a legally regulated escrow arrangement is being provided, use of words such as “escrow,” “held,” “protected,” “pending,” or “release” describes the Platform’s transaction workflow and does not mean Jewelers Connect is acting as a bank, licensed escrow agent, trustee, or fiduciary. Any special payment arrangement is subject to the transaction-specific terms; payment-processor restrictions; confirmation of delivery or performance; inspection or acceptance requirements; fraud and compliance review; disputes, chargebacks, or legal holds; offsets for amounts owed; and applicable law. Jewelers Connect may delay release while investigating suspected fraud, unauthorized activity, delivery issues, ownership disputes, legal demands, sanctions concerns, or violations of these Terms. No payment-hold feature guarantees the quality, authenticity, condition, performance, delivery, or return of an item. 12. Taxes Users are solely responsible for identifying, collecting, reporting, withholding, and paying all taxes, duties, tariffs, assessments, and governmental charges arising from their activities. Jewelers Connect may collect, report, withhold, or remit taxes when required by law. Users must provide accurate taxpayer information and cooperate with legally required tax reporting. Jewelers Connect does not provide tax advice. 13. Shipping, Delivery, and Custody of Property Shipping, pickup, drop-off, delivery, mail-in service, return shipping, and other logistics may be arranged directly between users or through third-party providers. Unless Jewelers Connect expressly agrees otherwise in a separate written contract, Jewelers Connect is not a carrier or bailee; does not take custody or possession of shipped property; risk of loss remains allocated between the buyer, Professional, sender, recipient, carrier, and insurer under their applicable agreements and law; Jewelers Connect is not responsible for lost, stolen, delayed, misdirected, confiscated, substituted, or damaged property; Jewelers Connect does not guarantee the adequacy of packaging, declared values, insurance limits, signatures, tracking, or carrier performance; and Jewelers Connect is not responsible for consequential business losses caused by shipping problems. Users must use accurate addresses, package items appropriately, follow carrier restrictions, obtain suitable insurance, accurately declare contents and value, preserve tracking and shipment records, inspect deliveries promptly, and file timely claims with the carrier or insurer. A Professional receiving customer property must use commercially reasonable safeguards and must promptly report suspected loss, theft, damage, substitution, or unauthorized access. Any shipping provider, shipping insurer, or logistics integration is an independent third party governed by its own terms. 14. Inspection, Acceptance, Returns, Refunds, and Warranties The buyer and Professional are responsible for agreeing to inspection, acceptance, return, refund, rework, cancellation, and warranty terms before the transaction. Unless Jewelers Connect expressly provides a separate written guarantee, Jewelers Connect does not provide a warranty on user-supplied goods or services; does not guarantee that a seller will accept a return; does not guarantee reimbursement; does not determine whether craftsmanship is defective; does not authenticate gemstones, watches, jewelry, metals, brands, documents, or appraisals; and is not responsible for differences in subjective expectations, images, lighting, measurements, grading opinions, appraisals, or professional judgment. Buyers must inspect received property promptly and notify the Professional within the period established for the transaction. Professionals must clearly disclose their return, cancellation, refund, and warranty policies. 15. Appraisals, Valuations, Grading, and Recommendations Any appraisal, valuation, grading opinion, matching score, suggested value, market comparison, artificial intelligence output, quote comparison, or recommendation made available through the Platform is informational unless expressly issued and signed by a qualified independent professional. Values may vary based on market conditions, geography, methodology, condition, replacement source, intended use, metal prices, stone characteristics, and professional judgment. Jewelers Connect does not guarantee appraisal accuracy, resale value, replacement value, insurance acceptance, gemstone grades, authenticity, investment performance, future market value, or the suitability of a quote or Professional. Users must obtain independent professional advice when accuracy or financial reliance is important. 16. Artificial Intelligence and Automated Features The Platform may use artificial intelligence, machine learning, automation, data extraction, matching, scoring, fraud indicators, image analysis, recommendations, summaries, or generated content. Automated outputs may be inaccurate, incomplete, outdated, misleading, or inappropriate for a particular transaction. Users must independently review and verify automated outputs before relying on them. Artificial intelligence features do not replace professional inspection, gemological testing, legal advice, insurance-coverage analysis, appraisal services, fraud investigation, accounting advice, tax advice, or human decision-making. You may not knowingly submit unlawful, fraudulent, manipulated, fabricated, or unauthorized material to an automated feature. Jewelers Connect may flag content or activity for additional review, but no automated fraud or image-detection tool guarantees detection of fraud or authenticity. 17. User Content “User Content” includes all text, photographs, videos, logos, trademarks, portfolio materials, designs, drawings, renderings, CAD files, listings, requests, quotes, reviews, messages, documents, appraisals, receipts, certificates, business information, and other material submitted through the Platform. You retain ownership of your User Content. By submitting User Content, you grant Jewelers Connect a worldwide, nonexclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, modify for formatting, display, distribute, transmit, analyze, index, create technical derivatives of, and otherwise use the User Content as reasonably necessary to operate and improve the Platform; display your listings, profile, portfolio, requests, quotes, and reviews; facilitate transactions; provide trust, fraud-prevention, safety, customer-support, and verification features; promote the Platform or your public listing, subject to applicable privacy settings; enforce these Terms; comply with law; and develop aggregated or de-identified analytics. You represent and warrant that you own the User Content or have all required permissions; the User Content does not infringe copyrights, trademarks, patents, trade secrets, publicity rights, privacy rights, contractual rights, or other rights; all individuals depicted have provided required consent; the User Content is accurate and not misleading; uploading the User Content does not breach confidentiality or nondisclosure obligations; and Jewelers Connect’s permitted use will not violate any law or third-party right. You are solely responsible for your User Content. 18. Copyright and Intellectual Property Complaints Jewelers Connect respects intellectual property rights and may remove or restrict allegedly infringing content. A copyright owner or authorized agent may submit a notice containing: 1. identification of the copyrighted work claimed to have been infringed; 2. identification and location on the Platform of the allegedly infringing material; 3. the complaining party’s name, mailing address, telephone number, and email address; 4. a statement that the complaining party has a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law; 5. a statement, made under penalty of perjury, that the information in the notice is accurate and that the complaining party is the copyright owner or is authorized to act on the copyright owner’s behalf; and 6. the physical or electronic signature of the copyright owner or authorized agent. Copyright notices should be sent to: DMCA Designated Agent Ryan Allen Jewelers Connect Inc. 4781 SW 11th Court Plantation, Florida 33317 Email: jewelersconnect@jewelersconnect.com Telephone: (954) 289-7882 Jewelers Connect may provide a copy of a copyright complaint, including the complainant’s contact information, to the user who submitted or posted the disputed material. A user whose material has been removed may submit a legally valid counter-notification containing the information required by applicable copyright law. Jewelers Connect may remove or disable access to disputed material, restrict accounts, terminate repeat infringers, preserve relevant records, or take other appropriate action. Submitting a knowingly false or materially misleading infringement notice or counter-notification may result in legal liability. Designation of an individual as Jewelers Connect’s DMCA agent does not constitute an admission that the individual is personally responsible for content submitted by Platform users. 19. Jewelers Connect Intellectual Property The Platform, including its software, workflows, interfaces, branding, databases, graphics, page designs, selection and arrangement of content, algorithms, trust systems, matching systems, documentation, and original content, is owned by or licensed to Jewelers Connect. Subject to these Terms, Jewelers Connect grants you a limited, revocable, nonexclusive, nontransferable license to access and use the Platform for its intended purpose. You may not copy, reproduce, sell, license, distribute, or commercially exploit the Platform; reverse engineer, decompile, or attempt to extract source code; scrape, crawl, harvest, or systematically collect Platform data without permission; use bots or automated systems except through authorized interfaces; bypass security, access controls, fees, quote limits, rankings, or account restrictions; use Platform content to create a competing database, marketplace, directory, trust system, or service; remove proprietary notices; use Jewelers Connect trademarks without written authorization; or interfere with the Platform’s operation. 20. Reviews and Communications Reviews must reflect genuine experiences and must not contain knowingly false statements, threats, extortion, confidential information, unlawful discrimination, or unrelated personal attacks. Users may not offer compensation for a falsely positive review; threaten a negative review to obtain money or benefits not legitimately owed; review themselves or affiliated businesses without disclosure; manipulate ratings through duplicate accounts; retaliate against users for submitting good-faith reports; or publish information known to be materially false. Jewelers Connect may moderate, label, restrict, or remove reviews but has no obligation to do so. Jewelers Connect does not endorse user statements and is not responsible for opinions, representations, or content provided by users. 21. Prohibited Conduct You may not use the Platform to commit or facilitate fraud, theft, money laundering, identity theft, forgery, counterfeiting, fencing, sanctions evasion, or unlawful activity; sell stolen, counterfeit, illegally imported, misrepresented, infringing, or unlawfully possessed property; misrepresent gemstone origin, treatments, laboratory-grown status, metal content, brand, condition, ownership, appraisal value, or certification; submit fake payment confirmations, forged documents, manipulated images, false shipping information, or fabricated proof of ownership; obtain or disclose another person’s confidential information without authorization; transmit malware, malicious code, phishing material, or harmful software; harass, threaten, discriminate against, stalk, or exploit another user; interfere with investigations or destroy relevant evidence; evade Platform fees or move a Platform-introduced transaction off-platform to avoid commissions or safeguards; manipulate requests, quotes, rankings, reviews, trust scores, referrals, subscriptions, or promotional programs; use the Platform for regulated goods or activities not expressly authorized; engage in spam or unauthorized solicitation; violate export controls, sanctions, anti-money-laundering laws, consumer-protection laws, advertising laws, precious-metal laws, hallmarking rules, or trade restrictions; use another party’s payment method without authorization; or assist another person in violating these Terms. 22. Anti-Circumvention Users may not use information obtained through Jewelers Connect to avoid Platform fees, commissions, payment controls, reporting requirements, or safeguards. Unless Jewelers Connect gives written permission, a user introduced to another user through the Platform may not solicit, accept, or complete substantially related off-platform transactions for the purpose of avoiding amounts owed to Jewelers Connect. Jewelers Connect may charge the fees or commissions that would have applied to a circumvented transaction, suspend involved accounts, offset amounts owed, and pursue other available remedies. This section does not prohibit lawful relationships that clearly existed before the parties were introduced through the Platform, provided the user can reasonably document the prior relationship. 23. Fraud Prevention and Investigations Jewelers Connect may use internal systems and third-party services to detect fraud, account abuse, sanctions risk, unauthorized payments, suspicious transactions, intellectual property violations, or other harmful activity. Jewelers Connect may request additional documents; contact users or third parties; restrict messaging, quoting, listings, payments, or withdrawals; delay a transaction or payout; cancel or reverse a transaction where permitted; preserve communications and records; report activity to Stripe, financial institutions, insurers, carriers, rights holders, law enforcement, or regulators; suspend or terminate accounts; and take other reasonable protective action. Jewelers Connect is not obligated to disclose confidential risk criteria, investigation methods, or the reasons for every enforcement decision. No fraud-prevention system is guaranteed to detect or prevent all fraud. 24. Suspension and Termination Jewelers Connect may suspend, restrict, or terminate access immediately if it reasonably believes that you violated these Terms; your account creates legal, financial, reputational, safety, or fraud risk; information you provided is false or unverifiable; your Stripe account is restricted or terminated; you owe amounts to Jewelers Connect or another user; you engaged in abusive, unlawful, or harmful conduct; action is required by a payment processor, insurer, carrier, court, regulator, or law-enforcement authority; or suspension is necessary to protect the Platform or its users. You may stop using the Platform at any time. Account deletion does not eliminate outstanding payment, tax, dispute, indemnification, confidentiality, or legal obligations. Sections intended by their nature to survive termination will survive, including payment obligations, intellectual property provisions, disclaimers, indemnification, limitations of liability, arbitration, and dispute provisions. 25. Third-Party Services The Platform may integrate with or link to services provided by Stripe, shipping providers, insurers, verification vendors, mapping providers, communication providers, cloud providers, and other third parties. Third-party services are governed by their own terms and privacy practices. Jewelers Connect does not control and is not responsible for third-party services, including their availability, security, accuracy, eligibility decisions, fees, outages, delays, data handling, account restrictions, coverage decisions, or performance. Use of a third-party integration does not constitute an endorsement or guarantee. 26. Privacy and Communications Our collection and use of personal information are described in our Privacy Policy. You consent to receive transactional communications concerning your account, verification, requests, quotes, transactions, security, payments, shipping, disputes, claims, and Platform updates. Where permitted and after obtaining any required consent, Jewelers Connect may send promotional communications. You may opt out of promotional communications, but not essential transactional or legal notices. You are responsible for obtaining legally required consent before uploading another person’s information or using the Platform to contact that person. 27. Confidentiality Users may receive nonpublic business, customer, pricing, design, claims, ownership, or transaction information from another user. You must use nonpublic information only for the applicable Platform transaction and must not disclose or exploit it without authorization. This obligation does not apply to information that was lawfully known without restriction; becomes public without breach; is independently developed; is received lawfully from another source; or must be disclosed by law. Jewelers Connect is not responsible for a user’s misuse or unauthorized disclosure of another user’s information. Users should enter separate nondisclosure agreements when additional protection is required. 28. Disclaimer of Warranties TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” JEWELERS CONNECT DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, SECURITY, AVAILABILITY, AUTHENTICITY, QUALITY, WORKMANSHIP, AND COURSE OF DEALING. JEWELERS CONNECT DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; DEFECTS WILL BE CORRECTED; INFORMATION OR TRUST SIGNALS WILL BE ACCURATE OR CURRENT; USERS ARE WHO THEY CLAIM TO BE; ITEMS ARE AUTHENTIC, LEGAL, SAFE, OR ACCURATELY DESCRIBED; SERVICES WILL MEET EXPECTATIONS; A TRANSACTION WILL BE COMPLETED; PROPERTY WILL NOT BE LOST, STOLEN, DAMAGED, OR SUBSTITUTED; A USER WILL PAY AMOUNTS OWED; A PAYMENT, REFUND, PAYOUT, INSURANCE CLAIM, SHIPPING CLAIM, OR CHARGEBACK WILL BE RESOLVED IN YOUR FAVOR; OR USE OF THE PLATFORM WILL PRODUCE REVENUE, SAVINGS, LEADS, SALES, OR OTHER RESULTS. YOU ASSUME THE RISKS OF DEALING WITH OTHER USERS. Some jurisdictions do not allow certain warranty exclusions, so portions of this section may not apply to you. 29. Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, JEWELERS CONNECT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST OPPORTUNITY, LOST DATA, LOSS OF GOODWILL, LOSS OF USE, REPLACEMENT COSTS, DIMINUTION IN VALUE, OR BUSINESS INTERRUPTION. JEWELERS CONNECT WILL NOT BE LIABLE FOR LOSSES ARISING FROM USER CONDUCT; FRAUD OR IDENTITY THEFT; COUNTERFEIT OR STOLEN PROPERTY; MISREPRESENTATIONS; DEFECTIVE WORK; APPRAISALS OR VALUATIONS; PAYMENT DISPUTES OR CHARGEBACKS; STRIPE OR FINANCIAL-INSTITUTION ACTIONS; SHIPPING LOSS, THEFT, DELAY, OR DAMAGE; FAILURE TO INSURE PROPERTY; CYBERATTACKS OR UNAUTHORIZED ACCOUNT ACCESS; THIRD-PARTY SERVICES; PLATFORM DOWNTIME; RELIANCE ON REVIEWS, VERIFICATION, SCORES, RANKINGS, AI OUTPUTS, OR TRUST SIGNALS; USER CONTENT; OFF-PLATFORM TRANSACTIONS; OR A USER’S FAILURE TO COMPLY WITH LAW OR CONTRACTUAL OBLIGATIONS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, JEWELERS CONNECT’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE PLATFORM, THESE TERMS, OR ANY TRANSACTION WILL NOT EXCEED THE GREATER OF THE PLATFORM FEES ACTUALLY PAID BY YOU TO JEWELERS CONNECT DURING THE SIX MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR ONE HUNDRED U.S. DOLLARS. Amounts paid directly to another user, Stripe, a carrier, an insurer, a taxing authority, or another third party are not fees paid to Jewelers Connect for purposes of calculating this limit. The limitations apply regardless of the legal theory and even if a remedy fails of its essential purpose. Nothing in these Terms limits liability that cannot legally be limited. 30. Release of Jewelers Connect To the maximum extent permitted by law, you release Jewelers Connect from claims, demands, liabilities, damages, losses, and expenses arising from disputes between you and another user or third party. If you are a California resident, you waive California Civil Code Section 1542, which generally provides that a general release does not extend to claims the releasing party does not know or suspect to exist at the time of executing the release and that, if known, would have materially affected the settlement. Residents of other jurisdictions waive comparable protections to the maximum extent legally permitted. 31. Indemnification You will defend, indemnify, and hold harmless Jewelers Connect and its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from all claims, proceedings, investigations, liabilities, judgments, damages, losses, penalties, fines, settlements, costs, and expenses, including reasonable attorneys’ fees, arising from or related to your access to or use of the Platform; your goods, services, quotes, listings, appraisals, representations, warranties, or transactions; your User Content; your infringement or violation of another party’s rights; your fraud, negligence, misconduct, or violation of law; bodily injury, death, property damage, or financial loss caused by you; payment disputes, refunds, reversals, chargebacks, negative balances, taxes, or processing losses attributable to you; loss, theft, substitution, damage, or unauthorized handling of property in your custody or control; your failure to maintain required insurance, licenses, permits, or security; your violation of these Terms; or claims brought by your customers, employees, contractors, suppliers, or business partners. Jewelers Connect may control the defense of an indemnified matter. You may not settle a claim imposing liability, admission, payment, or obligation on Jewelers Connect without written approval. 32. Insurance Professionals must maintain insurance appropriate to their activities and the value of property in their custody, including any commercial general liability, jewelers block, errors and omissions, cyber, workers’ compensation, shipping, property, or other coverage reasonably required by Jewelers Connect or applicable law. Displaying insurance information does not guarantee that coverage is active; the stated limits are accurate; a particular loss is covered; exclusions do not apply; the insurer will pay a claim; or the coverage is adequate. Professionals must promptly notify Jewelers Connect of cancellation, expiration, material reduction, or nonrenewal of required coverage. 33. Governing Law These Terms, your use of the Platform, and any dispute arising from or relating to the Platform, these Terms, or a transaction facilitated through the Platform will be governed by the laws of the State of Florida, without regard to Florida’s conflict-of-law rules. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions contained in these Terms. 34. Informal Dispute Resolution Before initiating arbitration or filing a lawsuit against Jewelers Connect, the complaining party must send Jewelers Connect a written notice describing the complaining party’s full legal name; the email address and telephone number associated with the party’s Jewelers Connect account; the factual and legal basis of the dispute; the amount claimed, if any; the specific resolution requested; and reasonably available supporting documents. The notice must be sent to: Jewelers Connect Inc. Attn: Legal Department 4781 SW 11th Court Plantation, Florida 33317 Email: jewelersconnect@jewelersconnect.com Telephone: (954) 289-7882 The parties will attempt in good faith to resolve the dispute for at least thirty days after Jewelers Connect receives a complete notice. Neither party may initiate arbitration until this informal dispute-resolution process has been completed, except where immediate injunctive or emergency relief is legally appropriate. 35. Binding Individual Arbitration Except for disputes eligible to be brought in small-claims court and claims seeking injunctive relief concerning intellectual property infringement, unauthorized access, data theft, fraud, circumvention, or misuse of the Platform, all disputes arising from or relating to the Platform or these Terms will be resolved through binding individual arbitration. The arbitration will be administered by the American Arbitration Association under its applicable Consumer Arbitration Rules or Commercial Arbitration Rules, depending on the nature of the relationship and dispute. Unless the parties agree otherwise, the arbitration will be conducted remotely, through written submissions, or in Broward County, Florida. The arbitrator may award any individual relief available under applicable law but may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim. Judgment on an arbitration award may be entered in any court having jurisdiction. Arbitration Opt-Out You may reject this arbitration agreement by sending Jewelers Connect a written arbitration opt-out notice within thirty days after the date you first accept these Terms. The notice must include your full legal name; the email address associated with your Jewelers Connect account; your mailing address; a clear statement that you are opting out of the arbitration agreement contained in the Jewelers Connect Terms of Service; and your physical or electronic signature. The notice must be sent by email or mail to: Jewelers Connect Inc. Attn: Arbitration Opt-Out 4781 SW 11th Court Plantation, Florida 33317 Email: jewelersconnect@jewelersconnect.com Opting out of arbitration will not affect any other provision of these Terms or your ability to use the Platform. An opt-out applies only to the person or business properly identified in the notice. An opt-out submitted on behalf of a business must be submitted by a person legally authorized to bind that business. 36. Class-Action and Jury-Trial Waiver TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND JEWELERS CONNECT AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE ACTION. Unless Jewelers Connect and all affected parties expressly agree in writing, an arbitrator may not consolidate the claims of more than one person or business and may not preside over any class, collective, consolidated, mass, or representative proceeding. YOU AND JEWELERS CONNECT KNOWINGLY AND VOLUNTARILY WAIVE THE RIGHT TO A TRIAL BY JURY TO THE MAXIMUM EXTENT PERMITTED BY LAW. If the class-action waiver is determined to be unenforceable with respect to a particular claim or request for relief, that claim or request for relief will proceed in a court of competent jurisdiction and not in arbitration, unless applicable law requires otherwise. 37. Venue for Non-Arbitrable Disputes Any lawsuit, action, or proceeding that is not subject to arbitration must be filed exclusively in the state courts located in Broward County, Florida, or, where federal jurisdiction exists, the United States District Court serving Broward County, Florida. Each party irrevocably consents to the personal jurisdiction and venue of those courts and waives objections based on inconvenient forum, lack of personal jurisdiction, or improper venue, to the maximum extent permitted by law. 38. Changes to the Platform or Terms Jewelers Connect may modify, suspend, or discontinue any feature or portion of the Platform. Jewelers Connect may update these Terms by posting revised Terms and changing the “Last Updated” date. For material changes, Jewelers Connect may provide additional notice through the Platform, email, or another reasonable method. Continued use after the effective date of revised Terms constitutes acceptance, except where additional consent is required by law. Changes will not retroactively alter the terms applicable to a transaction already completed unless required by law or agreed by the affected parties. 39. Electronic Communications and Signatures You consent to receive agreements, notices, disclosures, records, and other communications electronically. Electronic acceptance, clicks, checkboxes, typed names, and Platform records may constitute legally binding signatures and records to the extent permitted by law. You are responsible for retaining copies of transaction documents and communications. 40. Assignment You may not assign these Terms without Jewelers Connect’s written consent. Jewelers Connect may assign these Terms in connection with a merger, acquisition, financing, corporate reorganization, sale of assets, or transfer of the Platform. 41. Force Majeure Jewelers Connect is not liable for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, fires, severe weather, war, terrorism, civil unrest, labor disputes, epidemics, government actions, internet failures, cloud outages, cyberattacks, power failures, banking disruptions, carrier failures, or payment-network interruptions. 42. No Waiver Failure to enforce a provision is not a waiver of the right to enforce it later. A waiver is effective only if in writing and authorized by Jewelers Connect. 43. Severability If a provision is found unlawful or unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will remain effective. 44. Entire Agreement These Terms, the Privacy Policy, applicable pricing disclosures, transaction-specific terms, program rules, and separately executed agreements constitute the agreement between you and Jewelers Connect concerning the Platform. A separately signed written agreement controls to the extent it expressly conflicts with these Terms. 45. No Third-Party Beneficiaries These Terms do not create rights for any third party except Jewelers Connect’s affiliates, indemnified parties, successors, and assigns. 46. Contact Information Questions, support requests, or notices concerning the Platform may be submitted to: Jewelers Connect Inc. 4781 SW 11th Court Plantation, Florida 33317 Support Email: contact@jewelersconnect.com Legal Email: jewelersconnect@jewelersconnect.com Telephone: (954) 289-7882 Legal notices must be sent to the legal email address or physical mailing address above. Copyright complaints must be submitted to the DMCA Designated Agent identified in Section 18. Arbitration opt-out notices must be submitted in accordance with Section 35.