Jewelers Connect New Insurance Claims Fulfillment Center
Jewelers Connect now has an insurance claims fulfillment branch that is responsible for selecting jewelers to replace/repair jewelry and watches for insurance providers. We will be doing our best to send claims work to professionals near the claimant whenever possible. Make sure if you offer services to jewelry or watches you have you Service Hub profile activated. Learn more here https://my.jewelersconnectplatform.com/insurance-claims-network?tenant=jewelers-connect-inc
DID YOU SEE THIS! "What’s New at Jewelers Connect"
We’ve been busy building, testing, and improving Jewelers Connect, and we’re excited to start sharing regular updates so you can see what’s new, what’s improved, and how you can use these tools in your business.
Here are some of the latest additions to JC:
💎 NEW: Custom Jewelry — From Concept to Creation
Whether you have the beginning of an idea or already know exactly what you need made, the new Custom Jewelry experience gives you a way to take that project from concept through production.
Starting with an idea? Use our AI design tools to turn your ideas, inspiration, and reference images into visual concepts. Continue refining the concept until it represents what you’re looking for.
Already know what you need? Skip the concept-development process and submit your finished design, reference images, specifications, or project details directly to the Jewelers Connect network.
Then connect with jewelry professionals who can bring the project to life.
And Custom Jewelry isn’t just for consumers. Jewelers can use it as a B2B sourcing and production tool.
If you’re developing a piece for one of your customers, creating inventory for your store, or simply need capabilities you don’t have in-house, you can submit the project and receive wholesale quotes from other professionals in the JC network.
Use the AI when you need help developing the concept—or bring the finished concept yourself. Either way, Jewelers Connect helps connect the idea with the professionals who can actually make it.
👥 NEW: Customer CRM
We’ve introduced CRM tools designed specifically around the way jewelry businesses work.
Create customer profiles and keep a record of their jewelry, services performed, warranties, return periods, and other important information—all in one place.
Even better, your CRM connects with other parts of Jewelers Connect.
For example, when using Service Hub to have work performed, after checkout you can assign each itemized service to the customer it belongs to in your CRM.
That means you can maintain a history showing whose jewelry was serviced, what work was performed, and which professional actually performed the work.
Instead of losing that information across receipts, paperwork, text messages, and different vendors, you can begin building an ongoing service history for your customers and their jewelry.
🛍️ NEW: Marketplace Retail Mode
The JC Marketplace isn’t only a place to source inventory at wholesale pricing and find products for drop shipping. We’ve also built tools to help you use the Marketplace while selling directly to your own customers.
When you’re browsing Marketplace inventory with a client, turn on Retail Mode and select the percentage increase you want to apply.
Jewelers Connect will automatically display your adjusted retail pricing throughout Marketplace product listings, allowing you to comfortably browse and source products alongside your customer.
See something they like but they’re not ready to purchase?
Save the item directly to their CRM profile.
If they decide they want it later, you can return to the saved item and send them a link to complete checkout.
This turns the Marketplace into both a professional sourcing tool and an assisted-selling tool for your business.
🌐 NEW: Communities in the Exchange —
We’re bringing the jewelry groups from Facebook you already know into the Exchange and giving community owners and members tools traditional social media groups weren’t built to provide.
Community owners can create and manage their own communities on Jewelers Connect—and participate in revenue generated from transactions originating within their community.
But these aren’t just discussion groups.
Buying, selling, and auctions are built directly into Exchange.
A conversation in the comments can turn into a sale without exchanging payment information through DMs or sending money outside the platform. Sellers can create a transaction and buyers can move into a secure checkout experience directly through Jewelers Connect.
Auctions can also be created and managed right inside Exchange, allowing members to list, bid, win, and complete their purchase within the same ecosystem where the conversation started.
And when you’re doing business with someone you may have never met, trust matters.
Jewelers Connect gives professionals the ability to complete identity and business verification, while Trust Scores provide additional transparency about the people and businesses you’re interacting with.
Our goal is to combine what makes jewelry Facebook groups valuable—the people, conversations, relationships, buying, and selling—with infrastructure designed specifically for actually doing business.
Community → Conversation → Sale or Auction → Secure Checkout
And for community owners, the communities they’ve spent years building can become something they can participate in economically, rather than simply generating engagement for another social network.
If you want to set up your own Community I can help guide you.
🔄 Remember: Buyer Mode vs. Seller Mode
As you explore these tools, remember that you can participate on both sides of the Jewelers Connect network.
Seller Mode is for when you’re providing a service or sharing something you want to sell.
Buyer Mode is for when you need another professional to perform a service, manufacture something for you, or when you’re looking to make a purchase.
You can switch between Buyer Mode and Seller Mode from any page near the header.
You don’t need separate accounts, and you don’t have to choose only one side of the network.
One minute you might be providing a repair service for another jeweler. The next, you might need a manufacturer to produce a custom piece, source an item from another professional, or send specialized work to someone else in the network.
That’s exactly how Jewelers Connect is designed to work.
🚀 And There’s More Coming
Jewelers Connect is being built to do more than generate leads.
We’re building a connected platform where jewelry professionals can source products, buy and sell inventory, find specialized services, provide services, develop and manufacture custom jewelry, manage customer relationships, build communities, and create new revenue opportunities.
Whether you’re buying, selling, sourcing, manufacturing, servicing, or working directly with your own customers, our goal is to give jewelry professionals more ways to work together and grow their businesses.
Watch the Exchange feed for regular Jewelers Connect Release Updates highlighting new features, improvements, and new ways to use the platform.
If you haven’t completed your account yet, now is a great time to get activated and start exploring what’s new.
— Jewelers Connect Team
So, I made a daily puzzle game around jewellery.
It's both a puzzle and there are bonus questions designed to test your jewellery knowledge.
It's still in preview-mode but there are a few archives for you to play if you'd like to challenge yourself.
Any feedback would be most appreciated.
You can find the preview at https://games-preview.theluxe.app/facet-flip
Finally our first production run of the DuaBox is here!! I think my little one likes them.
With the DuaBox true sentimental value is created with jewelry.
When the recipient receives their gift a simple touch to the lid with their phone reveals a personal message, video from the giver that stays connected with that piece of jewelry.
Additionally professionals that decide to use this for their boxes can leave a personal video or a branded video as the creator or the piece and their client can still attach their notes and videos as well.
We plan on making it so companies that use our MemoReveal app can link their digital store fronts/websites to their account. This will allow the recipient to discover products available from the business and can add them to their wishlist.
For any box that is sold through the Jewelers Connect platform to consumers it will be connected to the Jewelers Connect Marketplace feed.
Recipients can fill out their profile to save their sizes, style preferences, save products to their wish list, and share special dates. Prior to the special occasion the gift giver will receive updates that this occasion is coming up and this is what that person is hoping to get.
Very excited to get these into the marketplace! MemoReveal.com
#jewelry #jewelryboxes #duabox
Did you see the new job feature? If you are looking to contract worker, apprentice, part time or full time employees you can share it on the job board and receive applicants. Applicants apply and their Clear Trust profile will be shared. Very cool feature!
We’ve been hearing the feedback — listing products is taking too long. You’re right, and we’re fixing it.
We’re simplifying listings into 3 stages:
1. Required (to publish fast)
Just the basics to protect you and the buyer:
Title, category, condition, metal type, stone type (if any), price, and at least 1 image.
2. Recommended (better matching & conversions)
Specs like carat, clarity, dimensions, etc. — helps your product show up more and convert better.
3. Optional (visibility boost)
Video, certificates, SEO, extra images — adds trust and increases performance.
The goal is simple:
Get your products live fast, then improve them over time.
We’re also keeping your defaults saved (shipping, returns, etc.) so you don’t keep redoing work.
Keep telling us what you like and don't like!
Cheers,
Ryan Allen
Founder
Using the Community app to build influence, sales, and revenue share. Did this video help?
If Facebook was optimized for Trust and secure transactions we wouldn't have needed to build this app but since its not we created a familiar structure specifically for the jewelry industry with trust and secure checkout built in. Also no need to worry about mentioning brand names and getting banned like on FB. Have fun!
JC Custom is our legacy app where people share what they want and if you can fulfill the order you can send a quote to fulfill it. Did this video help?
JC Custom is for people looking for custom items, can't find what they want in the marketplace or service orders that couldn't be completed in the Service Hub. Review the request, send your quote, and the purchaser will review your offer, your trust profile, and hire work with who ever they choose. Remember most people choose a price in the middle, not the lowest, or highest.
Service Hub the Uber of Jewelry Services. Did this video help?
Service Hub is the service center of the modern jewelry industry. Whether you want to grow locally or nationally, instantly grow your service based business.
Complete your price list whether retail, trade work, or both and let our AI sell jobs for you. If Uber was a jewelry service app this is as close as it can get!
Creating your Digital Store Front and use others inventory to build it! Did this help?
Using AI to instantly build your digital store front. Any product you add to the marketplace will show in your digital store front. If you want to use others products to build your store front just find the products that are drop shipped enabled and add them to your store.
Listing Products in the Marketplace Part 2. Did this video help you?
Listing products in the marketplace, setting your terms, and getting your products seen all over the web and in AI apps like Chat GPT, Gemini, and more.
If you are offering Products or Services your second step is connecting Stripe for payments. Did this video help?
If you are selling products or services through the Jewelers Connect platform you need to have your Stripe account completed to accept payments. Stripe provides secure transactions and payments go to your account directly just like in a store front.
If you miss anything that is required by Stripe to complete your merchant account they will email you with what is required or you can log back into Stripe and it will have a link at the top to tell you what's missing.
On Jewelers Connect you want to start with Trust.
In this video we show you how to complete your profile, how to increase your trust score and why it's important. Review this and start building trust now.
For all our Jewelry Professionals make sure to complete your Clear Trust profile!
ClearTrust profiles separate real professionals from the noise—through verification, history, and community vouching.
If your reputation matters,
this is where it should live.
You can easily find your profile from your Clear Trust profile on the Dashboard.
Our lead setter has over 30 years of experience, and we’re known for precision, fast turnaround, and reliable results.
We prioritize clear communication and responsiveness to keep your production moving smoothly. For clients in the LA area, we offer dependable pickup and delivery service for added convenience.
If you have any current or upcoming stone-setting needs, including overflow work, we’d be happy to support. I’d also be glad to stop by briefly to introduce our team.
Jin
213-291-6115
sunshinesetting.studio@gmail.com
Welcome to Jewelers Connect! Please explore the platform and tell us what you think.
Use this hub to share:
• Bugs (what’s broken)
• Feature requests (what you want next)
• Confusing moments (where you got stuck)
• Wins (what you love)
When posting, please include:
1. Tag: [Bug] [Feature Request] [Feedback] [Idea]
2. Screenshot/video if possible
3. What you expected to happen vs what happened
We read every post—this hub directly drives our updates.